Regional Passport Office Services
RPO Services available with BangaloreOne Centres
Sale of new passport application.
The application form for getting a new passport is made available through all the BangaloreOne centres. Operators on each counters will be selling these application forms to citizen upon the payment of a stipulated fees.
Acceptance of Applications for a Passport
BangaloreOne, Government of Karnataka in association with the Ministry of External Affairs, Government of India is proud to announce the launch of a new service "Acceptance of applications for a new Passport" through its Integrated Citizen Service Centres. Citizens can now apply for fresh passports at these centres. Citizen-friendly executives at our elegant centers would assist in filing an application for issue of a fresh passport.
The Launch...
Shri. E. Ahamed, Honble Minister of State for External Affairs, Govt. of India inaugurated the service at the BangaloreOne Centre in Malleshwaram at 1200 hrs on 5th June 2006. The function was presided over by Shri. H.D.Kumaraswamy, Honble Chief Minister of Karnataka.
The Availability...
Passport Services shall initially available at the following BangloreOne Centres:
Malleshwaram (22955415/416),
Vijayanagar (22955405/406),
R T Nagar (22955425/426),
Jayanagar (22955450/451), &
Airport Road (22955440/ 441)
No Service Charges...
Applications for passports can be submitted at any of these five centers without any service charges over and above the prescribed passport fees.
The Process...
Though the BangaloreOne centers work 24x7 for other services, the passport applications will be accepted from 9.00 am to 8.00 pm on all days including holidays which will be a major boon to the citizens of the Bangalore. Applications received at BangaloreOne Centres are forwarded to the Passport Office within two working days after submission. The accepting Centre will generate the file reference number and enter the personal details of the applicant into the system. The data will be transferred to the Passport Office electronically and the papers relating to police verification will be sent directly from these centres to the concerned police authorities. The applications will there after be physically sent to RPO Bangalore for further processing.
The payment modes...
As of now, application fees at BangaloreOne Centres can be paid only through Demand Drafts or bankers cheques. This will be expanded in due course, to include other modes of payment.
Area Covered...
This facility will be available only for applicants normally resident in Bangalore (addresses falling under the jurisdiction of the Commissioner of Police, Bangalore (or) Supdt. of Police, Bangalore Rural).
Tatkaal Information...
Direct tatkaal submission facility is not available at BangaloreOne centers. Applications submitted at these centres, can however be converted to tatkaal, by producing the necessary urgency documents and paying the tatkaal fees at RPO Bangalore, once the file is registered on their system. This can be ascertained by checking the file status on the passport office website.
FAQs on Passport Services at Bangalore One
1. How will the integration of passport services with the Bangalore one project work to the benefit of the public in Bangalore?
Residents of Bangalore already benefit from the 14 hi-tech citizen service centres in various parts of the city, which provide various services relating to BMP, BESCOM, BSNL, BWSSB, police, RTO, stamps and registration etc., all under one roof. A new service namely the acceptance of passport applications is also being added to the bouquet of services being provided by these centres. The public will now be able to submit applications for a passport at any of these 5 centres viz., Malleshwaram, RT Nagar, Jayanagar, Airport road and Vijayanagar which are located in several parts of the city, reducing the need to travel long distances from one part of the city to another. Though these centres work on a 24 x 7 basis, the passport-seeking public can avail these services only between 9.00 am to 8.00 pm.Consequent to the diversion of applicants for fresh passports to Bangalore one centres, the crowding at the Passport Office premises is also expected to reduce substantially. It must, however, be noted that applications will be accepted only from the applicants themselves, or from duly authorized persons acceptable under the guidelines issued by the Regional Passport Office, Bangalore.
2. How will it be ensured that the applications are transmitted quickly to the passport office, for further processing?
All applications received in B-1 Centres are invariably forwarded to the Passport office within two working days after submission. The accepting Centre will generate the unique file reference number for each application using their software, enter the personal details of the applicant into the system, and scan the photograph and signatures. The data and images will be transferred to the Passport Office electronically, so that they can be directly read into the system at the Passport Office. The papers relating to police verification will also be sent directly to the concerned police authorities, by these centres. The applications will thereafter be physically sent to RPO Bangalore for further processing, as per precise time-lines agreed between the two sides.
3.Will the applicants be charged any additional fee for submission at B-1 centres?
No, there will not be any additional fee, apart from the regular fee prescribed for various passport services. (For details, please refer to the website of RPO, Bangalore
4.What will be working hours applicable for submission of passport passport application forms at B-1 centres?
Though these centres work on a 24 x 7 basis, the passport-seeking public can avail these services only between 9.00 am to 8.00 pm. This is expected to provide huge relief to the passport-seeking public, who do not have to spend long hours waiting for submission of their application forms.
5.What modes of payment of fee are acceptable at these centres?
As of now, application fees at Bangalore one centres can be paid only through Demand Drafts or bankers cheque. We propose to expand this, in due course, to include cash and credit cards, once the requisite systems are in place.
6.It is required to produce original documents for verification at the counter? Who are the officers authorised for attestation of photocopies of supporting documents?
Two photocopies of all supporting documents, duly attested, are required to be submitted along with the application, as is customary.The originals are required to be produced at the submission counter, for physical verification by the counter staff, who will certify on the photocopies that the originals have been seen and returned. Gazetted officers approved by the State Government are authorised to attest the supporting documents.
7.Will tatkaal facility be available at B-1 centres?
No direct Tatkaal submission facility is available at Bangalore one centres.Applicants should continue to approach RPO Bangalore for such submissions. Applications submitted at Bangalore one centres can, however, be converted to Tatkaal by approaching RPO Bangalore once the file is registered in our system.This can be verified by checking the file status on our website.Tatkaal fees, as applicable, will have to be paid.
8.Will applicants for re-issue of expired/expiring passports be accepted at B-1 centres
As of now, re-issue and miscellaneous cases are not being planned, but we plan to extend re-issue services at these centres in the future. We will be making a public announcement when we are ready to do so.
9.Will applications for miscellaneous services be accepted at B-1 centres?
No. Applications for miscellaneous services will continue to be accepted only at RPO Bangalore, in line with the existing practice.
10.Can applicants from other districts submit at these centres?
No, this facility will be available only for applicants residing in Bangalore (coming under the jurisdiction of Commissioner of Police,Bangalore (or) Supdt. of Police, Bangalore Rural). Applicants from other districts can submit their applications at the District Passport Cells (DPCs), Speed post Collection Centres or directly at RPO Bangalore.
11.How many such centres are available and what are their locations?
There are 14 centres available in several parts of the city but initially the service will be available in only 5 centres.Their locations are available on the website of RPO Bangalore and that of the Bangalore one Project.
12.Will my police verification be delayed, if I submit at any of these?
No, the procedure will essentially be the same as the one being followed currently.The Bangalore one centre will detach the personal particulars (PP) forms from the rest of the application and send them directly for police verification.The rest of the application will be forwarded to RPO Bangalore.The police authorities, on completion of the verification, will send their report directly to us for further processing. This procedure ensures that there is no loss of time in forwarding the papers relating to the police report.
13.Is it possible that my file gets stuck due to some objection after my application has been submitted at a B-1 Centre?
No, once the file is forwarded to the passport office, the procedure that is followed will be same as the one being followed now.The counter staff at Bangalore one centres have been trained to scrutinise documents as per our requirements. In case of any deficiencies in the supporting documents, RPO Bangalore will get in touch the applicants concerned.
14.Will files submitted at B-1 centres take longer to process compared to applications submitted directly at the Passport Office?
No.We have put in place procedures to ensure that applications submitted at Bangalore one Centres are processed roughly at par with the applications submitted in Passport Office.
15. How can I track the status of my application after it is submitted?
The website of RPO Bangalore provides fairly detailed information regarding the status of your application. Applicants submitting at Bangaloreone centres can also avail this facility to track their applications.
16.How can I ensure that there are no errors in data entry, as far as my personal details are concerned?
At the time of acceptance of your application, your personal details are entered into the system on the spot.A print-out is given to you for confirmation that the details entered are correct.The applicant is required to counter-sign the print-out,confirming the correctness of the data.
17. What is the mechanism for grievance redressal, for applications submitted at B-1 Centres?
All the channels currently available for grievance redressal, including drop boxes, enquiry counter at RPO Bangalore and e-mails, will be available for applications submitted through Bangalore one centres.
18. Where can I find instructions for filling up application forms?
Detailed information relating to all kinds of passport services is available on the website of RPO Bangalore (www.kar.nic.in/passport).
19.If I have suggestions for improving the service delivery at these centres, who should I address these to?
You could send a letter or e-mail to either of the following:
(a)Regional Passport Officer, No. 1A,Brunton Road,Bangalore.
(b)Director,Bangalore one Project, M.S.Building,Bangalore.
20.Are there any prospects of expanding this project to other parts of the state, in the future?
As of now, there are no such plans, but an expansion cant be ruled out inthe future.
21.Can a citizen apply for a jumbo passport?
NO, Since RPO,Bangalore has stopped this service a citizen cannot get this service at Bangalore One Centres.
Future Plans...
BangaloreOne has plans to extend this service to all the remaining nine BangaloreOne Centres and also to add some other passport services such as renewals and miscellaneous services, in the near future.
Contact Us
For further information, please call 22955400/ 22955401
Visit http://kar.nic.in/passport/ for more details.
http://nitpu2.kar.nic.in/passport/index.htm
Passport Office, Bangalore
http://kar.nic.in/passport/instr.htm
Passport Office, Bangalore
Source: http://www.bangaloreone.gov.in/public/rpo-info.aspx
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