Call Centers in Bangalore - Transworks India
Profile of TransWorks
TransWorks is one of India's leading outsourcing companies operating in the BPO/ CRM space providing a high-quality, cost-effective solution to Global 1000 companies. TransWorks provides a complete blend of CRM services - inbound customer service, including technical support, email / web-chat support, and outbound telemarketing. BPO services include transaction processing as well as finance and accounting related services.
TransWorks is part of the Aditya Birla Group (AVB Group), (www.adityabirla.com), one of India's largest business houses. Operating in India for over five decades and globally for nearly thirty years, the AVB Group has a turnover in excess of US $ 6 billion. The group has 72,000 employees with businesses spread across 40 countries, with a third of its revenues coming from operations outside India. TransWorks, a 100% subsidiary, represents the Group's strategic interest in being a leader in the offshore BPO/CRM space.
Founded in 1999, TransWorks has operations facilities in Mumbai and Bangalore in India as well as offices in the United States and United Kingdom.
TransWorks' foundation is built on four key strengths - robust infrastructure,experienced people, strong processes and state-of-the-art technology.
Infrastructure: TransWorks has three operations facilities in Mumbai and Bangalore. These facilities are designed to world-class standards and include state-of-the-art networking, computing hardware, physical security, power supply and telecommunications services. The facilities are designed to provide real-time interconnectivity between each other as well as our co-location sites in the US and the UK.
People: TransWorks senior management team has a keen understanding of the international market, while having a strong "on-the-ground" presence in India'. The team blends key skills needed for success - operations, quality, technology, and an in-depth domain expertise. The team has the experience of successfully migrating offshore over a dozen client programs from Fortune 1000 companies.
Based on a mutually agreed hiring profile developed in tandem with the client, TransWorks consistently endeavors to recruit associates of the highest caliber and continues to invest in training the associates to deliver world-class services.
Processes: TransWorks has adopted the COPC-2000? standard across the organization. TransWorks' Mumbai center has been re-certified to the COPC-2000? Standard (Release 3.3) while the Bangalore center has secured the highest Baseline Assessment score earned to date by any organization using the COPC-2000? Gold Standard (Release 3.3). By aligning systems and processes to the COPC standard, we adhere to the highest quality standards, with client, end-user and employee satisfaction as the primary measures of success.
In addition, TransWorks adheres to stringent data security norms (ISO 17799, GLBA, DPA and Safe Harbor).
Technology: We have deployed state of the art voice and web support equipment that integrates with client systems to provide a seamless, reliable, scalable and secure solution. High-speed, redundant, leased optical fiber circuits from multiple service providers for voice and Internet access have been set up to ensure connectivity at all times. TransWorks can provide high-end imaging, document management/ workflow tools like Filenet? and data analysis tools for our BPO activities. These technologies enable us to access our clients' back-office documents in a structured and secure environment for processing from India.
TransWorks guarantees to meet all your performance metrics achieved either internally or through outsourced partners within 60 days of going live.
Partner with TransWorks to migrate your support requirements offshore, effectively and affordably.
Bangalore, India - I
TransWorks
Level 4, Block III
Prestige Blue Chip Park
9 Hosur Road, Bangalore - 560 029
Tel: 91-80-5119-7000
Fax: 91-80-5110-6168
E-mail: jobsblr@transworks.com
Bangalore, India - II
TransWorks
3rd floor,
Millennium Towers
ITPL Road,Brookefields,
Bangalore - 560 037
Tel: 91-80-5109-6000
Fax: 91-80-5117-9888
E-mail: jobsblr@transworks.com
www.transworks.com
Convergys
55, Divyasree Towers
Bannerghatta Main Road
Bangalore, Karnataka - 560 076
INDIA
In US: 1-801 747-4401
Outside US: 91 80 26095300
Convergys
No. 26, Zam Zam Complex
1st Floor, Infantry Road
Bangalore 560 001
INDIA
Phone: 91 80 286 5386
Convergys
Bangalore (client site)
Unit 1107
Prestige-Meridian - 1
Office No. 1107, 11th Floor
Bangalore, Karnataka - 560 001
INDIA
www.convergys.com
Convergys : Business Support Systems, Customer Care and HR Services.
Outsource to India
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Aditya Birla Group
TransWorks is a fully owned subsidiary of the Aditya Birla Nuvo (part of the Aditya Birla Group - one of India's largest business house). The group has 40 companies across 20 countries worldwide. The Group's revenue exceeds US$ 7.6 billion, with net earnings of US$ 800 million, a US$ 6 billion asset base, a market cap of US $7.1 billion and 700,000 shareholders.
For more information visit www.adityabirla.com
The Group has many distinctions to its credit:
Among the pioneers of mobile telephony in India in association with AT&T.
Among the leaders in financial services, including insurance, asset finance, corporate finance, securities, fund management and insurance.
India's largest producer of viscose filament yarn, grey and white cement, aluminium, rayon grade pulp and linen yarn.
World's largest producer of viscose staple fibre and the largest single location refiner of palm oil.
World's third largest producer of insulators and the sixth largest producer of carbon black.
All Group units are ISO 9002 accredited. Nine companies are ISO 14001 certified.
Alliances with global majors like Powergen Plc, AT&T and Lawson Software.
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